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These terms set out what k9999 anime expects from you and what you can expect from us — covering account creation, wallet transactions and site access where local law and eligible regions permit. Read through before you open an account so you know exactly where you stand.
By creating an account on k9999 anime, you confirm that you have read and accept these terms in full. Access to the platform and any features within it — including wallet deposits via Nagad, Rocket or Upay, game lobbies and transaction history — is conditional on ongoing compliance with these terms. We may update this policy when our services change; the revised version takes effect from the date it is published on this page. If a change materially affects how you use your account, we will post a clear notice in the site header. Your continued use of the platform after any update means you accept the revised terms. If you do not accept them, you should stop using the platform and contact support to close your account. These terms are governed by the rules applicable in the jurisdiction where service is provided and where your account is registered. Access to any feature on k9999 anime depends on your local law and eligible regions — we do not override local legal requirements. Where a specific section of these terms conflicts with applicable law, that section is read in a way that brings it into compliance. Any questions about what these terms mean in practice should be directed to our support team through the published contact routes on this page.
Understanding the boundary of this policy helps you know when to rely on it and when a separate policy or a third-party provider's own rules apply instead. These terms do not extend to payment processors' own service agreements or to content hosted on external domains.
These terms fully cover account creation, login, verification steps and account closure requests. Any restriction or suspension we apply to your account falls under this policy and can be queried through the support routes we publish here.
Deposits and withdrawals processed through Nagad, Rocket and Upay are governed by these terms on our side. The payment provider's own terms also apply to that leg of the transfer — we do not override their rules.
Game titles, lobby pages, promotional notices and all written content on k9999 anime are covered by these terms. We own or license this content; you may not reproduce or redistribute it without written permission from us.
External links, payment gateways and game studio software operate under their own separate agreements. We are not liable for the conduct, downtime or policy changes of any third-party service that sits outside our direct control.
These terms are not just a list of restrictions — they also set out the practical steps available to you as an account holder. If you want to review the transaction records attached to your account, open the account wallet section and select the transaction history tab; every deposit and withdrawal logged against your account is listed there with a date and reference number. To correct account details — such as your registered mobile number or preferred payment method — go to the account settings page and follow the fields shown there. We do not amend personal details on your behalf without a verified request. If you believe a transaction has been recorded incorrectly, raise a ticket through the support contact page and include the reference number from your history. For broader questions about how your account data is handled, our support team is the right first contact. Account closure requests are also handled through the published support routes; we aim to acknowledge them promptly and process them in line with the steps shown in the account section.
Open the wallet section of your account to view a full date-stamped log of every deposit and withdrawal. Reference numbers are shown for each entry, making it straightforward to follow up on any specific transaction with support.
Account settings are editable directly from the profile page. Update your registered mobile number, linked payment method or contact details by following the fields shown there. Some changes may require identity verification before they take effect.
If any part of these terms is unclear or you think a decision affecting your account was made incorrectly, open a support ticket. Include your account reference and a clear description of the question so we can give you a direct response.
You can request account closure at any time by contacting support through the routes listed in the support section below. We will confirm receipt and walk you through any outstanding balance steps before the closure is completed.
If you have a question about these terms — whether about your account, a transaction processed through Nagad or Rocket, or how a specific rule applies to you — use the published contact routes below. We do not handle policy queries through social channels; please use the direct routes listed here for anything that needs a written response.
Start a chat session from the support icon on any page. This is the fastest route for account questions and transaction queries. Have your account reference ready when you connect.
Send detailed policy questions or formal account requests to our support email address listed on the contact page. Include your registered mobile number and a clear description of your query for a faster response.
The Help Centre on our site covers common account, wallet and terms questions with step-by-step explanations. Check there first — many policy questions are answered without needing to open a ticket.
Knowing how we manage your account data and apply these terms in practice should give you confidence that the process is consistent and reviewable. Below are the four areas we consider most relevant to an account holder reading this page.
Account data you provide during registration — including mobile number and payment method details — is held and used only for the purposes described in our privacy policy. We do not sell account data to third parties or share it outside what is required to process your wallet transactions.
We use session cookies to keep your account logged in during a single browsing session and to remember your preferred language setting. Persistent cookies are used only for analytics that help us improve the site experience. You can manage cookie preferences from your browser settings.
We recommend keeping your login credentials private and not sharing your account with others. If you suspect unauthorised access, contact support immediately through the live chat route. We will guide you through the account verification steps shown in the security section of your profile.
If you want to request a change to how your data is held, or if you have a formal question about how these terms apply to your account, contact support by email. Include your account reference and the specific part of the policy your request relates to so we can route it correctly.
The questions below cover what account holders most often ask when reading through these terms for the first time. If your question is not covered here, open a support ticket and we will respond in writing.
We update these terms when our services or access conditions change. A notice is posted at the top of this page showing the revision date. For material changes that affect your account directly, we will display an alert in the site header the first time you log in after the update.
You are not obliged to accept revised terms. If you choose not to, stop using the platform and contact support to request account closure. We will process that request and confirm any outstanding wallet balance steps before closing the account.
Yes. Completing a deposit — whether via Nagad, Rocket, Upay or any other supported route — confirms that you have read and accepted the current version of these terms. The payment provider's own terms also apply separately to that transaction on their side.
Contact support by email with your account reference and the approximate date you registered. We keep a record of previous policy versions and can provide the version that was active at the time your account was created.
Open a support ticket through live chat or email and include your account reference number along with the specific transaction or decision you are querying. We will review the case against the terms in effect at the time and respond in writing.
Access to the platform and the applicability of these terms depend on your local law and eligible regions. These terms describe the rules that govern your account on our side; whether you are permitted to use the service in your location is a separate question determined by the laws applicable where you are.