Mobile / App
k9999 anime collects and uses only the account data needed to run your wallet, process transactions through Nagad, Rocket and Upay, and keep your session secure. What we collect, why we collect it, and how you can review or correct it — that is what this policy covers.
When you open an account with k9999 anime, we collect the details you submit during registration — your name, contact information and the payment method you choose to link. If you fund your account through Nagad, Rocket or Upay, the transaction reference and amount are recorded against your account wallet so both you and our support team can verify the history. We do not store full mobile wallet credentials on our servers; authentication is handled through the payment provider's own channel. We also collect session data — device type, browser, pages visited — to maintain account security and to understand which parts of the site you use most. This data is not sold to third parties. It may be shared with payment processors where a transaction requires verification, or with a legal authority when required under applicable law. Access to this platform and its services depends on your local law and eligible regions. We keep your account data for as long as your account remains active; once you request closure, we retain only what applicable law requires us to hold. For any question about what data we hold on your account, use the contact route in the Support section of this page.
This policy applies to the data k9999 anime collects and processes directly. Some areas fall outside its scope — knowing the difference helps you understand where to direct a question.
Covered fully. Any data you submit when opening or updating your account — name, contact detail, linked payment method — is governed by this policy. You can request a review of this data at any time through the support contact route.
Covered for records we hold. Transaction references for Nagad, Rocket and Upay deposits and withdrawals are logged in your account history. The payment provider's own privacy terms govern the data they hold on their side of the transfer.
Covered for session logs. Pages visited and game sessions opened are recorded for account security and service improvement. Game outcome data sits with the studio; we do not hold game RNG records on your behalf.
Not covered. Links to external sites, payment provider portals or identity verification services operate under their own privacy terms. We do not control how those services handle your data once you leave our platform.
You have real, actionable rights over the data k9999 anime holds on your account. These are not abstract legal clauses — each one maps to a concrete step you can take. Log in to your account and open the account settings page to see the details currently held against your profile. If anything is incorrect — a contact number, a linked payment method, a name spelling — you can update it directly from that page or ask our support team to correct it on your behalf. If you want to know exactly what data we hold, raise a data enquiry through the support contact route listed on this page and we will respond to it. Where applicable law in your eligible region gives you a right to request deletion of your account data, you can submit that request the same way. We will confirm what we can delete and what we are required to retain under law. No request needs to go through a third party — reach us directly.
Open the account settings page after logging in. Your registered contact details, linked wallet and recent transaction references are all visible there without needing to contact support.
Update your contact information directly from the account settings page, or submit a correction request to our support team. Changes to linked payment methods like Nagad or Rocket follow the verification steps shown in the wallet section.
Send your data enquiry through the live chat or email route listed in the Support section below. Describe what data you are asking about and your registered account contact so we can locate your record.
Submit a closure request via the support contact route. We will confirm what data is deleted and what is held under applicable legal retention rules in your region before closing the account.
For any data or privacy question — a correction, a deletion request, or a query about what we hold — use one of the contact routes below. We do not publish support hours we cannot verify; use the route that suits how you are accessing the site right now.
Open the chat widget from any page while logged in. Identify your account and describe your data question. The agent can access your account record directly and escalate to the data team if needed.
Send your data or privacy enquiry to the support email address shown in the Help section of your account. Include your registered contact detail so we can locate your record without delay.
The Help section inside your logged-in account lists current contact routes and explains how to submit a formal data request. Check there first for the most current contact information.
k9999 anime applies specific practices across four areas of data handling. Each one is described here so you know exactly what happens with your information and where to act if you want to change something.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. Analytics cookies record which pages you visit but do not identify you by name. You can manage cookie preferences through your browser settings; blocking functional cookies may affect how your account behaves.
Your account is protected by the login credentials you set at registration. We do not share your login details with any third party. If you suspect unauthorised access, change your password immediately from the account settings page and contact support through live chat.
Active account data is held for as long as your account remains open. Transaction records — including Nagad, Rocket and Upay payment references — are retained for the period required under applicable law in your eligible region. When you request account closure, we confirm what we delete and what we must retain before proceeding.
When this policy changes in a way that affects your rights or how we use your data, we post a notice on the site and update the version date at the top of this page. Continued use of your account after a policy update means you have seen the revised terms. If a change concerns you, contact us before the effective date.
These are the data and privacy questions we hear most from account holders in Bangladesh. If your question is not here, use the live chat or email route in the Support section above.
We collect the registration details you submit — name, contact information and any payment method you choose to link, such as Nagad, Rocket or Upay. We also record session data like device type and pages visited to maintain account security. We do not collect data beyond what is needed to run your account and process transactions.
We share data only where necessary. Payment processors like Nagad, Rocket or Upay receive the transaction data needed to complete a transfer. Legal authorities may receive data when required by applicable law. We do not sell your data to advertisers or unrelated third parties under any circumstances.
Log in and open the account settings page — your registered contact details, linked payment methods and recent transaction references are visible there. For a full data record, send an enquiry through the email or live chat support route listed on this page with your registered contact detail so we can locate your file.
Yes. Submit a deletion request through the support email or live chat route. We will confirm what data can be deleted and what must be retained under applicable law in your eligible region. Account access and the availability of this service depend on local law and your eligible region.
Transaction references for Nagad, Rocket and Upay deposits and withdrawals are kept for as long as applicable law in your eligible region requires. When your account is closed, we confirm the retention period for each record type before completing the closure. You can request a summary of your transaction history through the account settings page.
If your account is inactive, we hold your data until you request closure or until the retention period required by applicable law expires. Submitting a closure request through support triggers our review process — we confirm which records are deleted immediately and which are retained. After deletion, your personal details are removed from active systems.